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TVS Credit is a reliable credit partner to millions of customers across India. TVS Credit urges you to be aware of fraudulent activities online. Fraud is an illegal usage of credit/debit card details without the knowledge of the cardholder. Email, instant messaging, websites and phone calls are common sources of stealing personal data. Hence, to eliminate the threat of fraud do not share any confidential information, such as, your bank account number, pin number, CVV, etc. on unknown websites.
Before you know how to avoid fraudulent transactions, learn about the different types of online fraud:
Now, that you know what are the possible fraudulent threats online, let us see how to avoid fraud transactions and keep your account safe:
What can be done if you suspect Fraudulent Transactions?
In case you suspect strange debit/credit activities in your bank account, immediately report the issue to the customer care department and raise a complaint. Having informed the bank, as per the RBI rules, the complaint has to be resolved within 90 days.
TVS Credit makes every effort to ensure the confidentiality of its customers’ details whenever personal details are shared on the website. Be a responsible customer; keep yourself well informed and protect your financial information from fraudsters.
Your security is our utmost priority.
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TVS Credit Services Limited
Jayalakshmi Estates, 29,
Haddows Road, Nungambakkam,
Chennai - 600006
Timing Details
24/7 for IVR Assisted.
9 AM-7 PM (Except Holidays) for Agent Assisted.
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If you have any query or issue, we request you to write to our customer care (helpdesk@tvscredit.com). We are committed to resolving your queries/issues. If you are not satisfied with the resolution provided you can write to the Grievance Redressal Officer.
Mr. Charandeep Singh Chawla, is appointed as the Grievance Redressal Officer (GRO) in accordance with the RBI Fair Practices Code and Digital Lending Guidelines.
Email: gro@tvscredit.com
Mobile: 7305963580 (Monday to Friday, 9:30AM to 6:00PM)
If the issue is not resolved within a period of one month, the customer may appeal to Regional Office of Reserve Bank of India under whose jurisdiction the registered office of the Company falls -
Officer-in-Charge
Regional Office of Department of Non-Banking Supervision (DNBS)
Reserve Bank of India, Fort Glacis, Rajaji Salai
Chennai 600 001, Tamil Nadu
Tel: 044 2539 3406