Current Openings

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    Designation

    Digital Marketing Manager

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    Experience level

    8+ years

     
  • location-icon

    Location

    Chennai, Tamil Nadu, India

     
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    Posted

    11/02/2021

     
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Experience Level

8+ years

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Location

Chennai, Tamil Nadu, India

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Posted

11/02/2021

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Job Description

Key Responsibilities

 

Content

1.Leverage the digital content creation team to create and manage lifecycle of all marketing collaterals including thought leadership materials, product support documents, website and social media content
2.Strategize, execute, monitor and fine tune content marketing campaigns, evaluate effectiveness of content

 

Digital Marketing

1.Social Media: Design and execute strategy for better reach, relevance and ranking, execute organic and paid demand generation campaigns
2.Online Media: Design and execute campaigns to support both brand and demand generation with tactics like Adwords, Media advertising, Blogs, 3rd party channels among others
3.Website and SEO: Ensure high technical performance of the website both on desktop and mobile platforms, design and execute a focused SEO strategy to ensure high/relevant web traffic as well as keyword authority. Run website related campaigns like retargeting and push notifications to support both branding and demand generation

 

Demand Gen Campaign Support

1.Design and execute paid digital campaigns: Adwords, Social Media/LinkedIn, Retargeting, Media Advertising, Affiliate Marketing etc.
Support all demand generation campaigns with relevant content (mailers, event-related content, social media etc.)

 

Analytics

1.Demand Generation from Digital Campaigns: Prospects
2.Social Media: Campaigns, Reach, Relevance
3.Digital Media: Campaigns, Share of Voice
4.Website: Traffic, Reach, Ranking and Keyword authority

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Qualification

MBA – Marketing Tier II or III B- School with 8+ years exp in Digital Marketing/content strategy/campaign management preferably from BFSI industry

Functional Competencies

1.Working knowledge Website Management – Content Management – SEO - SEM
2.Working knowledge of Social Media, ORM, Campaign Management, Lead Management, Online Customer Care, GDN
3.Mobility Experience/development of mobile sites / Apps
4.Agency Management, Media Planning Skills, Analytical Skills etc.


Behavioural Competencies

1.Good communication Skills (Verbal & Written)
2.Attention to Details
3.Innovative
4.Good Leadership Qualities

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    Designation

    Branding Manager

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  • experience-level-icon

    Experience level

    8+ years

     
  • location-icon

    Location

    Chennai, Tamil Nadu, India

     
  • location-icon

    Posted

    11/02/2021

     
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Experience Level

8+ years

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Location

Chennai, Tamil Nadu, India

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Posted

11/02/2021

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Job Description

Key Responsibilities


Strategic Brand Management

a) Conceptualize, design and execute customer brand engagement programs.

-Conceptualizing unique programs/properties to increase engagement of our customers & TG with the brand (BTL).

-Piloting & analyzing results of these programs, and ensuring continuity of successful ones.

-Ensuring improvement in brand engagement related parameters.

b) Monitor and review brand health and support execution of brand management programs.

-Managing and reviewing the Brand Architecture, for TVSCS - Undertaking projects/initiatives, basis insights from Brand Tracks & drive improvement in key parameters.

-Creation of other key brand assets and the brand key.

c) Design and execute branding programs enhancing brand visibility across channels

- Conceptualize & execute unique branding programs to enhance brand visibility and equity across key channels like dealership networks, branches, digital etc.

- Drive co-branding initiatives and brand partnerships across key channels.

 

Increase Saliency of the Brand

a) Increase saliency of the brand

- Planning & executing various activities and campaigns to increase awareness & salience of the 'TVSCS' brand.

b) Product Specific Branding

- ATL Ads, Collaterals/PoS for any specific customer facing initiatives.

- Last mile visibility creation (At dealerships & branches)

- Branding support for internal schemes & initiatives (Collaterals, Mailer Campaigns etc.)

- Branding support for events & activations.

c) Servicing requests from other support functions (Secretarial, Accounts, Legal, HR etc.)

- Regulatory advertisements

- Campaigns to promote specific initiatives pertaining to the respective functions and Branding

- Collaterals for specific activities.

d)  Internal Communication

- Internal communication through internal newsletters, mailers and other tools.

- Creation of campaigns & collaterals for organization wide initiatives (not restricted to a particular product vertical)

- Ensuring brand guideline awareness and adherence in the organisation.

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Qualification

Education - MBA –Tier II or III B-School / Post Graduate in Marketing

Experience - 8+ years in Brand Management / Marketing Communication / Internal Communication / Employer Branding

 

Functional Competencies
- Collateral Management
- Vendor Management
- Written content creation
- Event management & coordination

 

Behavioural Competencies
- Presentation skills & Communication skills
- Eye for detail
- Analytical skills & Interpersonal skill
- Innovative & time management skill

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  • briefcase-icon

    Designation

    Customer Experience Manager

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  • experience-level-icon

    Experience level

    8-10 years

     
  • location-icon

    Location

    Chennai, Tamil Nadu, India

     
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    Posted

    11/02/2021

     
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Experience Level

8-10 years

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Location

Chennai, Tamil Nadu, India

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Posted

11/02/2021

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Job Description

Job Purpose

-Customer’s interaction is designed to deliver experiences based on the brand’s promise
-Deliver consistent and similar experience across all touch points
-Customer communication for new products or services are aligned across channels
-Deliver higher NPS / tNPS on with new products/services on digital channels

 

Key Responsibilities
-Responsible for the End to End customer experience and processes related to the new products or services offered by TVS Credit
-Work with App team and ensure every touchpoint within the customer’s interaction is designed to deliver experiences based on the brand’s promise ensure
-Support key promotion launches by designing the customer communication and service process flow
-Create VOC mechanism in support with other stakeholders and be responsible for the Net Promoter Score (NPS)/Transactional Net Promotor Score (tNPS) of the new products or services
-Drive customer experience improvement initiatives by diving deep in Voice of customer & via customer journey mapping
-Work with other teams and provide support to set up the entire customer service processes
-Collaborate with teams across Product, Marketing Communication, CRM and Online to deliver similar experience across all touch points
-Identify potential improvements based on consumer research & market data analysis
-Maintain effective stakeholder relationship to drive customer centric initiatives involving various customer journey touch points leading to higher NPS and CSAT
-Enhance App experience to ensure higher conversion at platform with continuous benchmarking of customers’   sentiments and improvement of platform experience to enhance repeat buyers
-Support to deliver best in class User Experience, removing pain areas and working towards seamless experience of customers
-Enable CRM Tech/software implementation from business side and help design programs to increase customer stickiness

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Qualification

Qualifications

MBA from Tier I/II institutions

 

Experience

8-10 years of prior experience in the field of customer experience, customer engagement or marketing

 

Functional Competencies

-Challenge all processes that impact our customers receiving the best possible experience
-Well versed in effectively interacting with internal and external customers to identify and process their requirements
-Proven ability to interact with stakeholders and ensure positive customer experience
-Demonstrated ability to work effectively across organizational boundaries

 

Behavioural Competencies

-Good communication Skills (Verbal & Written) / Report writing
-Project Management Skills
-Intense Customer Focus
-Excellent data management skills and analytical Skills

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  • briefcase-icon

    Designation

    Public Relations Manager

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  • experience-level-icon

    Experience level

    7+ years

     
  • location-icon

    Location

    Chennai, Tamil Nadu, India

     
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    Posted

    11/02/2021

     
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Experience Level

7+ years

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Location

Chennai, Tamil Nadu, India

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Posted

11/02/2021

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Job Description

Job Purpose

This position is responsible to leads the Communication and Public Relations function for Organization across various stakeholders and media touch points. This role requires tight collaboration with the company’s leadership, marketing and sales functions and will create, integrate and execute communication programs to support the business


Key Responsibilities

-Develop and execute strategies that are intended to create and uphold a positive image of the company
-Ensure a steady pipeline of company news: industry awards, partner wins, product launches, customer stories, surveys
-Driving and executing events for press, media and analysts
-Proposing, implementing and managing the marketing communications such as the website, corporate collaterals, listings etc., in line with the corporate identity of the Company
-Identifying opportunities where Brand Marketing and Public Relations (PR) communications can be leveraged to make a positive impact
-Work with external agencies and key stakeholders on media monitoring (traditional and online) media announcements, press articles and other communication materials
-Develop and drive proactive media relations to generate positive coverage for TVS Credit
-Ensure statutory and regulatory compliances by effective liaising with government bodies

 

 

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Qualification

Education - MBA / Post Graduate in Public Relations or Marketing communications

Experience - 7+ years of experience in driving public relations/communication preferably from Banking / NBFC


Functional Competencies

-Well versed in developing professional relationships with journalists, analysts and key influencers
-Experience managing media relations (online broadcast and print)
-Exceptional understanding of role of public affairs in driving business goals
-Proven experience in developing and driving advocacy campaigns with measurable results

 

Behavioural Competencies

-Strong communication and interpersonal skills
-Excellent presentation & articulation skills
-People Management & Networking skills

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  • briefcase-icon

    Designation

    Marketing/Sales officer

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  • experience-level-icon

    Experience level

    Minimum 1 year

     
  • location-icon

    Location

    Tirupati, Andhra Pradesh, India

     
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    Posted

    11/02/2021

     
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Experience Level

Minimum 1 year

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Location

Tirupati, Andhra Pradesh, India

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Posted

11/02/2021

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Job Description

Collection and marketing in Commercial vehicle loans

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Qualification

Experience: Minimum 1 year of experience in Commercial vehicle loans, marketing and collection with key skills in Industry Functional Area.
Education: Any bachelor degree

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  • briefcase-icon

    Designation

    Field Collection Executive

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  • experience-level-icon

    Experience level

    Minimum 1 year

     
  • location-icon

    Location

    Coimbatore, Tamil Nadu, India

     
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    Posted

    11/02/2021

     
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Experience Level

Minimum 1 year

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Location

Coimbatore, Tamil Nadu, India

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Posted

11/02/2021

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Job Description

NPA Collections

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Qualification

Experience: Minimum 1 year of experience in collection.
Education: Any bachelor degree

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  • briefcase-icon

    Designation

    Chief Manager - IT Applications

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  • experience-level-icon

    Experience level

    12+ years

     
  • location-icon

    Location

    Chennai, Tamil Nadu, India

     
  • location-icon

    Posted

    11/02/2021

     
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Experience Level

12+ years

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Location

Chennai, Tamil Nadu, India

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Posted

11/02/2021

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Job Description

Job Purpose

This role is responsible for Managing Application Lifecycle management, including production readiness, ensuring all changes are properly approved, tested and includes relevant back out plans. Also responsible to Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution


Responsibilities

-Manage portfolio of Applications from an Application Management and Support perspective
-Lead the team in meeting SLAs and adhering to Service processes
-Lead change within the team by heading initiatives like Service Improvements, Value Adds
-Understand the IT landscape of the customer with respect to business functionality of applications and provide valuable insights for better operations
-Understand application inter-relationships and identify risks
-People responsibilities – performance appraisals, productivity improvement, punctuality and discipline, talent retention, career planning & development
-Responsible for project management deliverables
-Ensure application portfolio adheres to all hygiene requirements

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Qualification

Qualifications & Experience

-B.E (CS/IT), Post Graduate in Computer Science with 12+ yrs exp in application development & support with primary focus on .Net, Oracle or other Microsoft technologies

 
Functional Competencies

-Good exp in guiding Applications Team in Supporting Applications in Production ensuring availability, stability
-Good at client interactions, able to set & manage stakeholder expectations
-Able to plan and execute projects, manage requirements and risks appropriately
-Has handled production support projects with a strong focus support SLAs

 

Behavioural Competencies

-Should have excellent communication (written/oral) and presentation skills
-Good team management skills – able to build and mentor the team
-Ability to work under pressure and manage stress

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