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Digital Lending Arrangements
| Name of Digital Lending App | Name of Lending Service Provider (LSP) | Nature of Services Availed from Lending Service Provider (LSP) | Nodal Grievance Redressal Officer (NGRO) of the LSP | Product | |
|---|---|---|---|---|---|
 |
Finnable | Finnable Technologies Private Limited/Finnable Credit Private Limited | Customer Acquisition, Loan application processing, Verification, Recovery, Customer service | Akshay N Raja Finnable Credit Pvt Ltd, IndiQube Edge, 2nd Floor, SY, 4, 6/4, Plot NO 571/630, Outer Ring Rd, Beside Microsoft Office, Ambalipura, Bellandur, Bengaluru, Karnataka 560103, India. Phone: +91 9900833371. Email: gro@finnable.credit Suman Kumari Finnable Technologies Pvt Ltd, IndiQube Edge, 2nd Floor, SY, 4, 6/4, Plot NO 571/630, Outer Ring Rd, Beside Microsoft Office, Ambalipura, Bellandur, Bengaluru, Karnataka 560103, India. Phone: +91 9900119762 Email: gro@finnable.com |
Personal Loans |
 |
There is no digital lending app involved. The lending process is enabled through a website journey / technology platform referred as 'InstaCred'. The Technology Product is owned and operated by Flexmoney Technologies Private Limited | Flexmoney Technologies Private Limited | Technology platform service provider | Vibhor Jain Office Unit No. 3213 & 3214, 32nd floor Wing A, Building C, Marathon Futurex, Mafatlal Mill Compound, N.M Joshi Marg, Lower Parel, Mumbai, Maharashtra-400013. Mobile no: +91 9137941337 Email: nodal.officer@flexmoney.in |
InstaCard |
 |
TVS Credit Saathi (Web-based Journey also enabled) | No LSP involved | No LSP involved | NA | Cross Sell Personal Loan (CSPL) |
| |
TVS Credit Saathi | No LSP involved | No LSP involved | NA | InstaCard |
 |
TVS Credit Website | No LSP involved | No LSP involved | NA | Open Market Personal Loan |
 |
The lending process is enabled through the website/app of 'Flipkart', owned and operated by Flipkart Internet Private Limited. | Flipkart Advanz Private Limited | Customer Acquisition, Services Incidental to Underwriting | Mr. Karthik R Flipkart Internet Pvt Ltd, Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka : 560103, India Mobile no: 9886863969 Email: karthik.r@flipkart.com |
ECOM |
 |
navi.com/pl | Navi Finserv Limited | Loan origination and servicing | Vatsal Karnani Customer Grievance Redressal Officer Navi Finserv Limited, 2nd Floor, Vaishnavi Tech Square, Iballur Village, Taluk, Bagalur, Begur, Bengaluru, Karnataka 560102, India. Phone: +91- 8147544555 Email: gro.navifinserv@navi.com |
Personal Loans |
 |
There is no digital lending app involved. The lending process is enabled through a website journey / technology platform referred as Juspay Hypercredit. The Technology Product is owned and operated by Juspay Technologies Private Limited. | Juspay Technologies Private Limited | Customer Acquisition, Services Incidental to Underwriting | Name: Ankan Sengupta Regd. Address: Stallion Business Center, 444, 18th Main Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095 Customer Care Number: 8447012554 Email: grievance.credit@juspay.in |
ECOM |
 |
Web Application (TOI Money) | TOI Money (Times Internet Limited) | Customer Acquisition, Soft Bureau Enquiry, Customer Grievance Handling | Irshad Beg Plot No. 391, Udyog Vihar, Phase-III, Gurgaon-122016, Haryana, India. Mobile: +91 9217396183 Email: gro@toi.money |
Personal Loan |
Link to RBI Sachet Portal: https://sachet.rbi.org.in
Link to Grievance Redressal: https://www.tvscredit.com/grievance-redressal/customer-support/
Link to Ombudsman Scheme: https://www.tvscredit.com/regulatory-disclosures/ombudsman-scheme/
Link to RBI Complaint Management System (CMS) Portal: https://cms.rbi.org.in