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Digital Lending Arrangements
| Name of Digital Lending App | Name of Lending Service Provider (LSP) | Nature of Services Availed from Lending Service Provider (LSP) | Nodal Grievance Redressal Officer (NGRO) of the LSP | Product | |
|---|---|---|---|---|---|
 |
Finnable | Finnable Technologies Private Limited/Finnable Credit Private Limited | Customer Acquisition, Loan application processing, Verification, Recovery, Customer service | Akshay N Raja Finnable Credit Pvt Ltd, IndiQube Edge, 2nd Floor, SY, 4, 6/4, Plot NO 571/630, Outer Ring Rd, Beside Microsoft Office, Ambalipura, Bellandur, Bengaluru, Karnataka 560103, India. Phone: +91 9900833371. Email: gro@finnable.credit Suman Kumari Finnable Technologies Pvt Ltd, IndiQube Edge, 2nd Floor, SY, 4, 6/4, Plot NO 571/630, Outer Ring Rd, Beside Microsoft Office, Ambalipura, Bellandur, Bengaluru, Karnataka 560103, India. Phone: +91 9900119762 Email: gro@finnable.com |
Personal Loans |
 |
There is no digital lending app involved. The lending process is enabled through a website journey / technology platform referred as 'InstaCred'. The Technology Product is owned and operated by Flexmoney Technologies Private Limited | Flexmoney Technologies Private Limited | Technology platform service provider | Vibhor Jain Office Unit No. 3213 & 3214, 32nd floor Wing A, Building C, Marathon Futurex, Mafatlal Mill Compound, N.M Joshi Marg, Lower Parel, Mumbai, Maharashtra-400013. Mobile no: +91 9137941337 Email: nodal.officer@flexmoney.in |
InstaCard |
 |
TVS Credit Saathi (Web-based Journey also enabled) | No LSP involved | No LSP involved | NA | Cross Sell Personal Loan (CSPL) |
| |
TVS Credit Saathi | No LSP involved | No LSP involved | NA | InstaCard |
 |
TVS Credit Website | No LSP involved | No LSP involved | NA | Open Market Personal Loan |
 |
The lending process is enabled through the website/app of 'Flipkart', owned and operated by Flipkart Internet Private Limited. | Flipkart Advanz Private Limited | Customer Acquisition, Services Incidental to Underwriting | Mr. Karthik R Flipkart Internet Pvt Ltd, Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka : 560103, India Mobile no: 9886863969 Email: karthik.r@flipkart.com |
ECOM |
 |
Web Based Application – Navi Finserv | Navi Finserv Limited | Loan origination and servicing | Vatsal Karnani Customer Grievance Redressal Officer Navi Finserv Limited, 2nd Floor, Vaishnavi Tech Square, Iballur Village, Taluk, Bagalur, Begur, Bengaluru, Karnataka 560102, India. Phone: +91- 8147544555 Email: gro.navifinserv@navi.com |
Personal Loans |
 |
There is no digital lending app involved. The lending process is enabled through a website journey / technology platform referred as Juspay Hypercredit. The Technology Product is owned and operated by Juspay Technologies Private Limited. | Juspay Technologies Private Limited | Customer Acquisition, Services Incidental to Underwriting | Name: Ankan Sengupta Regd. Address: Stallion Business Center, 444, 18th Main Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095 Customer Care Number: 8447012554 Email: grievance.credit@juspay.in |
ECOM |
 |
Web Application (TOI Money) | TOI Money (Times Internet Limited) | Customer Acquisition, Soft Bureau Enquiry, Customer Grievance Handling | Irshad Beg Plot No. 391, Udyog Vihar, Phase-III, Gurgaon-122016, Haryana, India. Mobile: +91 9217396183 Email: gro@toi.money |
Personal Loan |
 |
The loan origination process is conducted through the POS terminal at the merchant counter, and part thereof through a web-based journey undertaken by the customer through the mobile device. The Technology Product used for the lending business at the POS Terminal is owned and operated by Pine Labs Digital Solutions Pvt Ltd. | Pine Labs Digital Solutions Pvt Ltd | Customer Acquisition | Varun Sehgal is appointed as the Grievance Redressal Officer (GRO). Mobile: 08069238440 Email: nodal.officer@pinelabs.com |
Consumer Durable |
Link to RBI Sachet Portal: https://sachet.rbi.org.in
Link to Grievance Redressal: https://www.tvscredit.com/grievance-redressal/customer-support/
Link to Ombudsman Scheme: https://www.tvscredit.com/regulatory-disclosures/ombudsman-scheme/
Link to RBI Complaint Management System (CMS) Portal: https://cms.rbi.org.in