Trust, value and service

Fair Practices Code

The Fair Practices Code (FPC), as adopted herein TVS Credit Services Ltd, is in conformity with the guidelines on Fair Practices Code for Non-Banking Finance Companies (NBFCs) as prescribed by the Reserve Bank of India.

KYC

TVS Credit Services Ltd has ensured that a proper policy framework on KYC and AML measures is formulated in line with the RBI directions.

TVS Corporate Governance

The philosophy on Corporate Governance of TVS Credit Services Ltd is to achieve highest standards in ensuring transparency, accountability, equity, professionalism, risk management and code of ethics in all its operations with all stakeholders, which includes the customers of the company.

Interest Rate And Gradation Of Risk

The rate of interest and gradations of risk and the rationale for charging different rate of interest to different categories of borrowers.

Residual Management Policy

Policy on Residual Management to store and dispose the seized asset at a competitive price, to reduce the loss to the company.

Corporate Social Responsibility

TVS Credit Services Limited (TVS CS) is engaged in the business of providing financial assistance/loan to its prospective customers for the purchase of two wheeler (TVS), auto (TVS), used car and tractor.

Outsourcing Policy

The policy incorporates the criteria for selection of the activities that may be outsourced, risks arising out of outsourcing and management of these risks, due diligence of outsourcing service providers, delegation of powers depending on risks & materiality, systems to monitor and review the operations of these activities.

Code of conduct for DMA & Recovery

The Code of Conduct for the Dealers, Direct Sales Agent (DSA), Direct Marketing Agents (DMA) and Recovery Agents (RA) {herein collectively referred as “Agents”} is a non-statutory code laid down by TVS Credit Services Limited (the Company) for adoption and implementation by their agents while operating as representatives of the Company.

Ombudsman scheme

THE INTEGRATED OMBUDSMAN SCHEME FOR NBFCs, 2021 - The Scheme is introduced with the object of enabling resolution of complaints free of cost, relating to certain aspects of services rendered by certain categories of non-banking financial companies registered with the Reserve Bank, to facilitate the satisfaction or settlement of such complaints, and matters connected therewith.

Resolution framework Policy

Policy for Implementing Resolution Plan under RBI guidelines (Resolution Framework) for accounts with stress due to Covid-19.

Moratorium policy 2020

Policy on EMI Moratorium/ Deferment of Interest/Recalculation of Drawing Power on the basis of the circulars issued by RBI due to COVID 19

Statutory Audit Policy and Appointment Procedure

Policy on Statutory Audit and Appointment Procedure of Statutory Auditors as per RBI guidelines dated 27th April 2021.

Concepts of Date of Overdue, SMA and NPA Classification and Upgradation

Consumer Education Literature providing detailed explanation on the concepts of Date of Overdue, SMA/NPA classification and upgradation of accounts classified as NPA with relevant examples.

Disclosure on Liquidity Risk

Public Disclosure on Liquidity Risk as per RBI circular DOR.NBFC (PD) CC.No.102/03.10.001/2019-20.

YEAR	Q1	Q2	Q3	Q4
2020-21
2021-22
2022-23

Details of Recovery Agency

In accordance with the RBI Microfinance guidelines the details of recovery agencies engaged by the company is provided for the information of all concerned.