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Name of the digital lending partner | Name of the app of the digital lending partner | Nature of services availed from Lending Service Provider (LSP) |
Nodal Grievance Redressal Officer |
Product | |
---|---|---|---|---|---|
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Finnable Credit Private Limited/Finnable Technologies Private Limited | Finnable | Customer Acquisition, Loan application processing, Verification, Recovery, Customer service | Nitin Gupta, Finnable Credit Pvt Ltd, Indiqube Lakeside, 4th floor, Greenglen layout, Outer ring road, Bellandur, Bengaluru 56010. Phone: +91 9741160321. Email: info@finnable.com | Personal Loans |
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WheelsEye Technology Private Limited | Wheelseye | Customer acquisition, loan application processing, collections, customer service and facilitating collation of details/documents for verification by TVS Credit | Deepak Tyagi , 1st Floor, Universal Trade Tower, Sector 49, Sohna Road, Gurgaon, 122001. Phone : 9990077807. Email : Deepak.tyagi@wheeleye.com | Used Commercial Vehicle Loans |
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TVS Motor Company | Refer Website : https://www.tvsmotor.com/ | Lead generation | Saurabh Khullar, TVS Motors, 383, 16th Main Rd, 3rd Block, Koramangala 3 Block, Koramangala, Bengaluru, Karnataka – 560034. Phone : 7397754741, Email : khullar@tvsmotor.com | Two Wheeler Loans |
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Flexmoney Technologies Private Limited | There is no digital lending app involved. The lending process is enabled through a website journey / technology platform referred as 'InstaCred'. The Technology Product is owned and operated by Flexmoney Technologies Private Limited | Technology platform service provider | Arun Ganapathy, 405, B Wing, Rustomjee Central Park, Andheri Kurla Rd, Chakala, Andheri East, Mumbai, Maharashtra-400093. Mobile no: +91 8928385562 Email: nodal.officer@flexmoney.in | InstaCard |
Name of the Digital Lending Application (DLA) | Nature of service offered in the Digital Lending Application (DLA) | Nodal Grievance Redressal Officer |
Product details | |
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TVS Credit Saathi | Customer Acquisition, Loan application processing, Verification, Recovery, Customer service. Note: For details of recovery agents the same is published above. Pls refer the same |
Mr. Charandeep Singh Chawla Email: gro@tvscredit.com Mobile: 7305963580 |
Personal Loan - PL (Online PL , and Cross Sell Personal Loan) |
Name of the Insurance Partner | Policy | |
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ICICI Lombard General Insurance Co. Ltd. | ![]() |
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Go Digit General Insurance Limited | ![]() |
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Magma HDI General Insurance Co. Ltd. | ![]() |
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Kotak Mahindra Life Insurance Co. Ltd. | ![]() |
Note: TVS Credit Services Ltd is the master policy holder for the above referred Group insurance policies. The Borrowers of TVS Credit Services Limited can avail the benefits under these policies on voluntary basis. A copy of the respective Master policies along with their salient features is provided above for reference.
Customer Care / Helpline For Existing Customers:
Contact Nodal Officer
Principal Nodal Officer
Name: Mr. Balakalatharan K
Email ID: balakalatharan.k@tvscredit.com
Mobile No: 9791011119
Alternate Contact
Name: Kasturirangan P V
Email ID: kasturirangan.PV@tvscredit.com
Mobile No: 9600077490
Thank You
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TVS Credit Services Limited
Jayalakshmi Estates, 29,
Haddows Road, Nungambakkam,
Chennai - 600006
Timing Details
24/7 for IVR Assisted.
9 AM-7 PM (Except Holidays) for Agent Assisted.
Thank You
For writing to us, our representative will shortly get in touch with you.
If you have any query or issue, we request you to write to our customer care (helpdesk@tvscredit.com). We are committed to resolving your queries/issues. If you are not satisfied with the resolution provided you can write to the Grievance Redressal Officer.
Mr. Charandeep Singh Chawla, is appointed as the Grievance Redressal Officer (GRO) in accordance with the RBI Fair Practices Code and Digital Lending Guidelines.
Email: gro@tvscredit.com
Mobile: 7305963580 (Monday to Friday, 9:30AM to 6:00PM)
If the issue is not resolved within a period of one month, the customer may appeal to Regional Office of Reserve Bank of India under whose jurisdiction the registered office of the Company falls -
Officer-in-Charge
Regional Office of Department of Non-Banking Supervision (DNBS)
Reserve Bank of India, Fort Glacis, Rajaji Salai
Chennai 600 001, Tamil Nadu
Tel: 044 2539 3406